DVSA Training with Capital’s Tailored Courses in Personal Impact and Hostility Defusion

Daniel Fletcher

In early 2022, Capital Training initiated a strategic collaboration with the Driver and Vehicle Standards Agency (DVSA), a department under the Department for Transport, to develop two bespoke courses: Personal Impact and Effectiveness, and Defusing Hostility. These specialised courses were crafted to meet the training needs of both existing DVSA staff and new recruits undergoing the agency’s initial training programme.

The course design process was a collaborative effort between the DVSA Training Team and Capital Training, ensuring alignment with DVSA’s specific learning objectives. Capital’s Media Team contributed significantly by creating six contextualised videos featuring various learning scenarios enacted by experienced actors, enriching the training experience with real-world simulations.

Delivery of these courses to DVSA staff occurs seamlessly through Microsoft Teams, offering a flexible and accessible learning platform. The feedback received from participants has been overwhelmingly positive, underscoring the effectiveness and relevance of the training content.

Capital Training remains committed to nurturing this successful partnership with DVSA, supporting their ongoing learning journey and contributing to the professional development of their staff through tailored training solutions.

Daniel Fletcher

Daniel Fletcher is the Managing Director at Capital Training Ltd, a leading provider of IT, soft skills, and management training solutions, with over 600 fully vetted trainers nationwide.

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