Creative Problem Solving
COURSE
Topic Area
Course Length
6 hoursCourse Level
Course Preview
Audience
Managers
Team Leaders
Project Staff
Analysts
Problem Solvers
Creative Problem Solving – An Overview
Define the real problem and drill down to root causes using the 5 Whys, Ishikawa diagrams and the Is/Is Not method.
Developing Potential Solutions
Generate a rich range of ideas through practical brainstorming techniques.
Analysing the Alternatives & Selecting the 'Best' One
Use tools such as cost-benefit analysis, paired ranking and the star technique to whittle down your options.
Implementing the Solution and Following Up
Put your chosen solution into action and establish a control and evaluation system.
Making Decisions
Learn how to make effective decisions and weigh up group versus individual decision making.
Review and Close
Consolidate your learning with questions and personal action planning.
Course Outline
Learning Outcomes
- Implement a six step problem solving process
- Define the problem and its root cause(s)
- Develop potential solutions
- Analyse the alternative solutions
- Select the ‘best’ one
- Implement the solution
- Establish a control and evaluation system
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Trusted by organisations across the UK and Beyond
Capital Training is an LPI Gold Standard Accredited Learning Provider, recognised for delivering high-quality, impactful training. With over 30 years’ experience, we support organisations across the UK and beyond with trusted, professional development solutions.
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Enhancing Decision Making Skills in the Workplace
Make faster, clearer, better-judged calls at work. You will leave with practical frameworks to cut through bias, weigh options confidently and justify every decision you make.
Driving Successful Changes
Gain the mindset, confidence and practical tools to lead your team through change — engaging people, overcoming resistance, and embedding new ways of working that last.
Developing a Coaching Approach
Shift from directing to enabling. Learn core coaching skills and models that empower your people to take ownership, solve problems and grow in confidence.
Critical Thinking and Creative Problem Solving
Sharpen how you think — combine structured analysis with creative techniques to tackle complex problems, make confident decisions and generate practical solutions you can apply straight away.
Creating Psychologically Safe Working Environments
Learn how to build trust, encourage open communication and create a team culture where people feel safe to speak up, challenge and grow.
Delegation Techniques
Gain the confidence and practical tools to delegate effectively, freeing your time, developing your people and driving stronger team performance and organisational growth.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
Becoming an Effective Manager
Develop the skills, confidence and strategies needed to lead people, manage performance, and build a high-performing team in your organisation.
