Creating Psychologically Safe Working Environments
COURSE
Topic Area
Course Length
3 hoursCourse Level
Course Preview
Audience
Leaders & Managers
Team Supervisors
HR Professionals
Culture & People Leads
Welcome, Context Setting & Objectives
Explore why psychological safety matters and its links to performance, innovation and wellbeing.
Understanding Psychological Safety
Define the core principles and the four stages, from inclusion to challenge.
Behaviours That Build or Break Safety
Identify leader behaviours and micro-behaviours that increase or erode trust.
Communication Tools for Safe Environments
Encourage voice, respond well when people speak up and enable constructive challenge.
Handling Mistakes, Conflict & Feedback
Create a safe-to-fail culture and manage conflict and feedback constructively.
Action Planning & Commitments
Build individual and team-level plans to embed psychologically safe practices.
Course Outline
Learning Outcomes
- Define psychological safety and explain its impact on performance, wellbeing, and retention.
- Recognise behaviours that increase or reduce psychological safety in teams.
- Use practical techniques to build trust, encourage open communication, and respond constructively to challenge.
- Apply structured approaches to difficult conversations, feedback, and team decision making.
- Create an action plan to embed psychologically safe practices in their own teams.
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Trusted by organisations across the UK and Beyond
Capital Training is an LPI Gold Standard Accredited Learning Provider, recognised for delivering high-quality, impactful training. With over 30 years’ experience, we support organisations across the UK and beyond with trusted, professional development solutions.
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Enhancing Decision Making Skills in the Workplace
Make faster, clearer, better-judged calls at work. You will leave with practical frameworks to cut through bias, weigh options confidently and justify every decision you make.
Driving Successful Changes
Gain the mindset, confidence and practical tools to lead your team through change — engaging people, overcoming resistance, and embedding new ways of working that last.
Developing a Coaching Approach
Shift from directing to enabling. Learn core coaching skills and models that empower your people to take ownership, solve problems and grow in confidence.
Critical Thinking and Creative Problem Solving
Sharpen how you think — combine structured analysis with creative techniques to tackle complex problems, make confident decisions and generate practical solutions you can apply straight away.
Creative Problem Solving
Master a structured six-step approach to creative problem solving and decision making, giving you the tools and confidence to crack problems quickly and choose the best solution.
Delegation Techniques
Gain the confidence and practical tools to delegate effectively, freeing your time, developing your people and driving stronger team performance and organisational growth.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
Becoming an Effective Manager
Develop the skills, confidence and strategies needed to lead people, manage performance, and build a high-performing team in your organisation.
