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assertiveness training course

How to be Assertive

COURSE

Course Preview

Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.

Audience

This course is suitable for professionals at all levels who want to communicate more confidently and effectively in the workplace, including:

  • Managers & Team Leaders

  • HR Professionals

  • Customer-Facing Staff

  • Administrative Staff

  • All Employees

    • Course Outline

      This course is structured into a series of focused sessions, each designed to build knowledge, develop practical skills and support effective application in the workplace.

    • Understanding Assertiveness

      Explores what assertiveness really means, its link to self-confidence, and the benefits of assertive communication at work.

    • Behaviour Styles and Self Awareness

      Examines passive, aggressive, and assertive behaviour styles and helps delegates identify their own communication preferences and triggers.

    • Rights, Respect, and Boundaries

      Covers personal rights in communication, respecting others’ boundaries, and balancing assertiveness with empathy and professionalism.

    • The Assertiveness Framework

      Introduces a practical framework for structuring assertive messages using clear language, appropriate tone, and confident body language.

    • Practical Assertiveness Techniques

      Provides hands-on techniques for saying no, making requests, handling pressure, and applying assertiveness to real workplace scenarios.

    • Managing Challenging Interactions and Energy

      Looks at draining behaviours and energy vampires, with strategies to protect personal energy and maintain assertiveness without conflict.

    • Applying Assertiveness Going Forward

      Supports delegates to identify opportunities to practise assertiveness and build a simple personal action plan for ongoing development.

    Learning Outcomes

    • Define assertive behaviour and describe the benefits of assertive communication
    • Distinguish between assertive, aggressive, and passive behaviour
    • Recognise their own behavioural style and its impact on others
    • Use an assertiveness framework to communicate with clarity and empathy
    • Demonstrate respect for their own rights and the rights of others to express their views
    • Practise assertiveness techniques in common workplace situations
    • Identify practical techniques to develop assertiveness skills, including how to say “no”
    • Describe what “energy vampires” are and apply strategies to protect personal energy

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