Dealing with Difficult People
Build the confidence and toolkit to handle difficult workplace behaviours — recognise types, address causes, give effective feedback and resolve conflict.
Audience
This six-hour course is designed for anyone who needs to address difficult behaviour in the workplace, including:
Pe-requisites
No pre-requisites required
Duration
6 hoursDelivery Method
Face to face or VirtualThe Seven Difficult Behaviours
Meet seven characters representing common difficult behaviours at work.Understanding Each Behaviour
Explore the causes, effects and best ways to address each behaviour.Prevention
Set clear standards, agreements and communication to prevent issues arising.Resolution Through Effective Feedback
Draft structured feedback that names behaviour, effects and desired change.Conflict Handling Styles
Apply four conflict styles — Steadying, Persuasive, Diligent and Controlling.Disciplinary and Practice
Know when formal action is needed and practise responses in small groups.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
Becoming an Effective Manager
Develop the skills, confidence and strategies needed to lead people, manage performance, and build a high-performing team in your organisation.
Finance for Non-Financial Managers
Gain the financial confidence to interpret accounts, manage budgets, and make informed decisions that drive profitability and organisational success.
Strategy for Advanced Senior Leaders
Strengthen strategic thinking and decision making using practical frameworks to evaluate options and drive organisational performance.
Influencing Tactics
Build practical influencing skills to gain buy in, strengthen relationships and shape thinking without relying on authority.
Introduction to Interview Skills (For Interviewers)
Build confidence and structure in interviewing through practical techniques for fair, consistent and effective candidate assessment.
Advanced Interview Skills
Develop fair, structured and inclusive interviewing skills to improve candidate experience and selection decisions.
From Policy to Practice: Implementing Menopause Support at Work
Turn menopause policies into practical, consistent workplace support through confident conversations and effective implementation.
