Effective Communication Skills

Enhance your communication skills in this comprehensive 6-hour Effective Communication workshop. Learn to build rapport, use impactful body language, and master questioning techniques for successful interactions and professional growth.

  • Audience

    This Effective Communication Course is designed to enhance interpersonal skills, improve clarity in conveying messages, and foster better understanding with colleagues and therefore enhancing working processes.

    Pe-requisites

    No pre-requisites required

    Duration

    6 hours

    Delivery Method

    Face to face or Virtual
  • Course Objectives

    By the end of this one-day course, participants will be able to:

    • Build rapport when meeting new people
    • Understand the impact of their own body language and use effective non-verbal communication
    • Use questioning skills to gather information and build relationships
    • Develop the ability to actively listen to others
    • Use storytelling techniques to engage and influence others
    • Demonstrate the ability to give and receive constructive feedback

    Course Outline

    • Seven Steps to Building Rapport
    • Non-verbal Communication: Making the Most of Your Body Language (including Amy Cuddy’s TED Talk ‘Your Body Language May Shape Who You Are’)
    • Questioning Skills: Different Types of Questions (open, closed, guiding, clarifying, etc.); How to Use Different Types of Questions Together (the Question Funnel Technique); Deciding Which Questions to Ask and When
    • Listening Skills: The Principle of ‘Seek First to Understand, Then to Be Understood’; Stephen Covey’s Five Levels of Listening; The Power of Active Listening – and How to Demonstrate That You Are Doing It
    • How to Use Your Communication Skills to Build Relationships and Influence Others – Including the Power of Storytelling and How to Give and Receive Feedback (BOOST and LEARN Approaches)
    • Action Planning: Developing and Applying Your Communication Skills in the Workplace