Effective Communication Skills
A practical six-hour course on effective communication — build rapport, use body language, ask better questions, listen actively and give and receive feedback.
Audience
This six-hour course is open to anyone communicating at work, including:
Pe-requisites
No prior experience is required — this course is open to anyone who communicates at work.
Duration
6 hoursDelivery Method
Face to face or VirtualSeven Steps to Building Rapport
Practical techniques for rapid rapport.Non-Verbal Communication
Body language and the Amy Cuddy approach.Questioning Skills
Question types and the funnel technique.Listening Skills
Covey's five levels and active listening.Storytelling and Feedback
BOOST and LEARN approaches to feedback.Action Planning
Apply the learning in the workplace.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
Becoming an Effective Manager
Develop the skills, confidence and strategies needed to lead people, manage performance, and build a high-performing team in your organisation.
Finance for Non-Financial Managers
Gain the financial confidence to interpret accounts, manage budgets, and make informed decisions that drive profitability and organisational success.
Strategy for Advanced Senior Leaders
Strengthen strategic thinking and decision making using practical frameworks to evaluate options and drive organisational performance.
Influencing Tactics
Build practical influencing skills to gain buy in, strengthen relationships and shape thinking without relying on authority.
Introduction to Interview Skills (For Interviewers)
Build confidence and structure in interviewing through practical techniques for fair, consistent and effective candidate assessment.
Advanced Interview Skills
Develop fair, structured and inclusive interviewing skills to improve candidate experience and selection decisions.
From Policy to Practice: Implementing Menopause Support at Work
Turn menopause policies into practical, consistent workplace support through confident conversations and effective implementation.
