Effective Mental Health Conversations
COURSE
Topic Area
Course Length
3 hoursCourse Level
Course Preview
Audience
Line Managers
Supervisors
HR Professionals
Wellbeing Champions
Team Leaders
Understanding Mental Health & Mental Ill Health
Explore the spectrum from good to poor mental health, the life factors that affect it, and the fluid nature of the Mental Health Continuum.
Recognising When Someone is Struggling
Learn to acknowledge the behaviours of a person who may be struggling and to break down stigma and discrimination.
The Manager's Approach & Listening Skills
Use the correct approach and language, lead by example, and apply empathetic listening to pick up verbal and non-verbal clues.
Having an Effective Conversation
Practise how to open the conversation, use open questioning, apply techniques and check understanding.
Supporting, Signposting & Recovery
Confidently support and signpost a colleague and consider the key factors that support recovery.
Course Outline
Learning Outcomes
- Describe the spectrum from good to poor mental health and explain the difference between mental health and mental ill health
- Identify the life factors that can affect a person’s mental health and wellbeing
- Explain the fluidity of the Mental Health Continuum and how it changes with life events
- Recognise the verbal and non-verbal behaviours of a person who may be struggling
- Apply empathetic listening skills to pick up clues and open an effective conversation
- Use the correct approach, language and open questioning to support a colleague while leading by example
- Challenge and break down stigma, barriers and discrimination in the workplace
- Confidently support, signpost and consider the recovery factors for a person who is struggling
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Capital Training is an LPI Gold Standard Accredited Learning Provider, recognised for delivering high-quality, impactful training. With over 30 years’ experience, we support organisations across the UK and beyond with trusted, professional development solutions.
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Enhancing Decision Making Skills in the Workplace
Make faster, clearer, better-judged calls at work. You will leave with practical frameworks to cut through bias, weigh options confidently and justify every decision you make.
Driving Successful Changes
Gain the mindset, confidence and practical tools to lead your team through change — engaging people, overcoming resistance, and embedding new ways of working that last.
Developing a Coaching Approach
Shift from directing to enabling. Learn core coaching skills and models that empower your people to take ownership, solve problems and grow in confidence.
Critical Thinking and Creative Problem Solving
Sharpen how you think — combine structured analysis with creative techniques to tackle complex problems, make confident decisions and generate practical solutions you can apply straight away.
Creative Problem Solving
Master a structured six-step approach to creative problem solving and decision making, giving you the tools and confidence to crack problems quickly and choose the best solution.
Creating Psychologically Safe Working Environments
Learn how to build trust, encourage open communication and create a team culture where people feel safe to speak up, challenge and grow.
Delegation Techniques
Gain the confidence and practical tools to delegate effectively, freeing your time, developing your people and driving stronger team performance and organisational growth.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
