Embracing Emotional Intelligence

Discover the power of Emotional Intelligence (EI) for personal and workplace success in our immersive 6-hour workshop. This course dives deep into the concept of EI, exploring its impact on individual performance and organizational success. Learn to define EI, identify its core components, and...

  • Audience

    This course is designed to examine the concept of emotional intelligence and how it may be harnessed by the individual for personal and workplace success. We will examine the competencies of emotional intelligence and the impact this has on performance. It will also provide the opportunity to reflect on your own levels of emotional intelligence and ways to develop your knowledge and skills.


    No pre-requisites required


    6 hours

    Delivery Method

    Face to face or Virtual
  • Course Objectives

    By the end of this workshop, the delegate will have learned the following:

    • Define Emotional Intelligence (EI) and its impact on personal performance and organizational success
    • Identify the core components of EI
    • Recognise how emotions and values drive behavior
    • Understand "Emotional Hijacking" and recognize emotional triggers in ourselves and others
    • Understand the key competencies in leadership which make up EI behavior

    Course Content

    • Emotional Intelligence (EI):
      • EI refers to the ability to perceive, understand, and manage one’s own emotions and relationships with others. It involves being aware of emotions in oneself and others and using this awareness to guide thinking and behavior.
      • Emotionally intelligent individuals can motivate themselves, read social cues, and build strong relationships.
    • Core Components of EI:
      • Self-Awareness: Recognizing and comprehending one’s own emotions. It goes beyond acknowledging feelings; it involves understanding the impact of actions, moods, and emotions on others.
      • Self-Control: Managing emotions effectively, especially during challenging situations.
      • Self-Motivation: Channelling emotions toward achieving goals and maintaining resilience.
      • Empathy: Understanding and sharing the feelings of others.
      • Social Skills: Building and maintaining positive relationships through effective communication and collaboration.
    • Building Self-Awareness:
      • Self-awareness is the foundation of emotional intelligence.
      • Reflect on your emotions, triggers, and behavioral patterns.
      • Understand how your emotions influence your decisions and interactions.
    • Emotions and Values Driving Behavior:
      • Emotions play a significant role in shaping our behavior.
      • Our values—deeply held beliefs about what is important—guide our actions.
      • Aligning behavior with values leads to authenticity and integrity.
    • “Emotional Hijacking” and Recognizing Emotional Triggers:
      • Emotional Hijacking: When intense emotions override rational thinking.
      • Recognize triggers (situations, people, or events) that lead to emotional hijacking.
      • Practice pausing and responding thoughtfully rather than reacting impulsively.
    • Emotionally Intelligent Leadership:
      • Effective leaders exhibit emotional intelligence:
        • Empathy: Understanding team members’ feelings and perspectives.
        • Adaptability: Navigating change and uncertainty.
        • Influence: Inspiring and motivating others.
        • Conflict Resolution: Handling disagreements constructively.
      • Emotionally intelligent leaders create positive work environments and foster team cohesion.