Empathetic Assertiveness Skills
COURSE
Topic Area
Course Length
6 hoursCourse Level
Course Preview
Audience
Professionals at all levels
Managers and team leaders
People who struggle to say no
Anyone facing difficult conversations
Understanding Assertiveness
Recognise the difference between passive, aggressive and assertive behaviour.
Behavioural Styles and How to Respond
Identify patterns, triggers and adapt your approach to different people.
Transactional Analysis for Everyday Communication
Use the Parent–Adult–Child model to de-escalate and respond as the Adult.
Assertive Language and Communication Techniques
Apply ‘I’ statements, clear messages and supportive non-verbal cues.
Saying No Without Guilt
Decline requests professionally and set healthy, respectful boundaries.
Handling Conflict and Difficult Conversations
Prepare for confrontation and manage put-downs and interruptions.
Building Confidence and Personal Presence
Reframe barriers and develop a confident communication mindset.
Course Outline
Learning Outcomes
- Use assertive behaviour rather than aggressive or passive approaches.
- Analyse different behavioural styles and respond appropriately.
- Say no without guilt and set clear boundaries.
- Prepare for and manage challenging behaviour from others.
- Handle put downs, dominance, and difficult personalities with confidence.
- Apply effective verbal and non verbal communication in a range of situations.
- Recognise the benefits of assertiveness for personal and professional effectiveness.
- Use enhanced self confidence to communicate more productively.
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Capital Training is an LPI Gold Standard Accredited Learning Provider, recognised for delivering high-quality, impactful training. With over 30 years’ experience, we support organisations across the UK and beyond with trusted, professional development solutions.
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Enhancing Decision Making Skills in the Workplace
Make faster, clearer, better-judged calls at work. You will leave with practical frameworks to cut through bias, weigh options confidently and justify every decision you make.
Driving Successful Changes
Gain the mindset, confidence and practical tools to lead your team through change — engaging people, overcoming resistance, and embedding new ways of working that last.
Developing a Coaching Approach
Shift from directing to enabling. Learn core coaching skills and models that empower your people to take ownership, solve problems and grow in confidence.
Critical Thinking and Creative Problem Solving
Sharpen how you think — combine structured analysis with creative techniques to tackle complex problems, make confident decisions and generate practical solutions you can apply straight away.
Creative Problem Solving
Master a structured six-step approach to creative problem solving and decision making, giving you the tools and confidence to crack problems quickly and choose the best solution.
Creating Psychologically Safe Working Environments
Learn how to build trust, encourage open communication and create a team culture where people feel safe to speak up, challenge and grow.
Delegation Techniques
Gain the confidence and practical tools to delegate effectively, freeing your time, developing your people and driving stronger team performance and organisational growth.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
