Influencing and Persuasion
COURSE
Topic Area
Course Length
3.5 hoursCourse Level
Course Preview
Audience
Managers and team leaders
Project and programme managers
Account and partner managers
Specialists working cross-team
Anyone influencing stakeholders
Foundations of Influencing
Understand what influencing is, why it matters and the principles behind it.
Understanding Perspectives and Perception
Identify blind spots and how others may perceive your communication.
Building Rapport and Strong Working Relationships
Use listening, questioning and style-matching to build trust without authority.
Developing Credibility and Personal Impact
Communicate with clarity, confidence and consistency for greater impact.
Influencing Techniques for Win-Win Outcomes
Adapt your approach and use collaborative language to gain buy-in.
Practical Application and Skills Practice
Apply techniques to real scenarios with peer feedback and action planning.
Course Outline
Learning Outcomes
- Identify the key principles of influencing others.
- Identify how they perceive situations and how others perceive them.
- Use communication skills and techniques to build rapport and relationships without relying on status and authority.
- Identify how to build credibility to achieve the right impact.
- Practise using influencing skills and techniques to adapt behaviour and achieve win win outcomes.
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Capital Training is an LPI Gold Standard Accredited Learning Provider, recognised for delivering high-quality, impactful training. With over 30 years’ experience, we support organisations across the UK and beyond with trusted, professional development solutions.
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Enhancing Decision Making Skills in the Workplace
Make faster, clearer, better-judged calls at work. You will leave with practical frameworks to cut through bias, weigh options confidently and justify every decision you make.
Driving Successful Changes
Gain the mindset, confidence and practical tools to lead your team through change — engaging people, overcoming resistance, and embedding new ways of working that last.
Developing a Coaching Approach
Shift from directing to enabling. Learn core coaching skills and models that empower your people to take ownership, solve problems and grow in confidence.
Critical Thinking and Creative Problem Solving
Sharpen how you think — combine structured analysis with creative techniques to tackle complex problems, make confident decisions and generate practical solutions you can apply straight away.
Creative Problem Solving
Master a structured six-step approach to creative problem solving and decision making, giving you the tools and confidence to crack problems quickly and choose the best solution.
Creating Psychologically Safe Working Environments
Learn how to build trust, encourage open communication and create a team culture where people feel safe to speak up, challenge and grow.
Delegation Techniques
Gain the confidence and practical tools to delegate effectively, freeing your time, developing your people and driving stronger team performance and organisational growth.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
