Introduction to Management
COURSE
Topic Area
Course Length
6 hoursCourse Level
Course Preview
Audience
New work or staff managers
First-time managers
Team leaders stepping up
Supervisors expanding scope
What Management Is
Define management and the foundations of the role.
Key Skills of an Effective Manager
Manage processes, resources and people with confidence.
Good vs Poor Management
Describe what good management looks like in practice.
How to Motivate People
Apply practical techniques for motivating individuals and teams.
Managing Your Own Time
Take control of your own time and workload as a manager.
Seeking Feedback on Your Skills
Build a habit of actively seeking and using feedback to improve.
Urgent vs Important
Distinguish between urgent and important work to stay effective.
Action Planning
Set practical next steps to embed your learning back at work.
Course Outline
Learning Outcomes
- Understand what management means
- Identify the role and key responsibilities of a manager
- Describe what good management looks like
- Develop the skills, behaviours, mindset and beliefs that an effective manager needs to manage processes, people and resources
- Manage your time effectively
- Distinguish between urgent and important work
- Seek feedback on your own skills
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Capital Training is an LPI Gold Standard Accredited Learning Provider, recognised for delivering high-quality, impactful training. With over 30 years’ experience, we support organisations across the UK and beyond with trusted, professional development solutions.
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Enhancing Decision Making Skills in the Workplace
Make faster, clearer, better-judged calls at work. You will leave with practical frameworks to cut through bias, weigh options confidently and justify every decision you make.
Driving Successful Changes
Gain the mindset, confidence and practical tools to lead your team through change — engaging people, overcoming resistance, and embedding new ways of working that last.
Developing a Coaching Approach
Shift from directing to enabling. Learn core coaching skills and models that empower your people to take ownership, solve problems and grow in confidence.
Critical Thinking and Creative Problem Solving
Sharpen how you think — combine structured analysis with creative techniques to tackle complex problems, make confident decisions and generate practical solutions you can apply straight away.
Creative Problem Solving
Master a structured six-step approach to creative problem solving and decision making, giving you the tools and confidence to crack problems quickly and choose the best solution.
Creating Psychologically Safe Working Environments
Learn how to build trust, encourage open communication and create a team culture where people feel safe to speak up, challenge and grow.
Delegation Techniques
Gain the confidence and practical tools to delegate effectively, freeing your time, developing your people and driving stronger team performance and organisational growth.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
