Introduction to Microsoft 365 Admin Centre
A practical six-hour course for IT admins — manage users, licences, security, Exchange, SharePoint, Intune and reporting in the Microsoft 365 Admin Centre.
Audience
This six-hour course is designed for IT and system administrators managing Microsoft 365, including:
Pe-requisites
Participants should have a basic understanding of Microsoft 365 services and administration concepts. Familiarity with common IT terminology and tasks is recommended.
Duration
6 hoursDelivery Method
Face to face or VirtualOverview of Microsoft 365 and the Admin Centre
Understand the services and the role of the Admin Centre.Navigating the Admin Center Interface
Explore the dashboard and main navigation elements.User and Group Management
Manage accounts, security groups and distribution lists.License and Subscription Management
Allocate licences and monitor usage and quotas.Security and Compliance Features
Configure security and compliance settings across the tenant.Exchange and SharePoint Administration
Manage email, mailbox settings and SharePoint sites and libraries.Device Management with Intune
Set up device management, policies and settings.Monitoring and Reporting
Monitor service health and generate usage and activity reports.Customization and Settings
Customise the Admin Centre and configure global settings.Troubleshooting and Support
Diagnose common issues and use support resources.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
Becoming an Effective Manager
Develop the skills, confidence and strategies needed to lead people, manage performance, and build a high-performing team in your organisation.
Finance for Non-Financial Managers
Gain the financial confidence to interpret accounts, manage budgets, and make informed decisions that drive profitability and organisational success.
Strategy for Advanced Senior Leaders
Strengthen strategic thinking and decision making using practical frameworks to evaluate options and drive organisational performance.
Influencing Tactics
Build practical influencing skills to gain buy in, strengthen relationships and shape thinking without relying on authority.
Introduction to Interview Skills (For Interviewers)
Build confidence and structure in interviewing through practical techniques for fair, consistent and effective candidate assessment.
Advanced Interview Skills
Develop fair, structured and inclusive interviewing skills to improve candidate experience and selection decisions.
From Policy to Practice: Implementing Menopause Support at Work
Turn menopause policies into practical, consistent workplace support through confident conversations and effective implementation.
