Managing People

Empower yourself with the skills and knowledge to effectively manage people with our comprehensive 6-hour Managing People workshop. This course is designed for individuals facing the challenges of people management, providing essential insights and strategies to succeed in this pivotal role...

  • Audience

    Managing people is recognised as being extremely challenging at times. With this course you will be able to develop the knowledge and skills to manage people effectively.


    No pre-requisites required


    6 hours

    Delivery Method

    Face to face or Virtual
  • Course Objectives

    The course will enable delegates to:

    • Define the role of the manager
    • Adopt a motivational approach to managing people
    • Define their responsibilities in 5 key areas of people management:
      • Managing performance
      • Managing attendance
      • Managing conduct and discipline
      • Managing people through change
      • Managing development
    • Develop the knowledge and skills to manage each of these areas effectively

    Course Content

    Defining management

    ‘ is partly the process of getting things done through other people; and partly the creative and energetic combination of scarce resources and individual skills and talents into effective and profitable activities.’ (Richard Pettinger)

    Trainer input and discussion


    Four dimensions:

    • Autonomy
    • Sense of belonging
    • Meaningful work
    • Personal development

    Activity – what can managers do to effectively address each of these dimensions?

    Managing performance

    Defining the purpose of the job role

    Management by objectives – measuring performance against SMART objectives

    Involving people in developing objectives

    Approaches to reviewing performance – self-appraisal, peer appraisal, customer/stakeholder feedback, the changing role of the manager in performance review

    Rewarding and recognising good performance

    Poor performance – defining and addressing the performance gap

    Managing attendance

    Approaches to support good attendance, e.g. flexible working policies

    Monitoring attendance

    How to conduct return to work interviews and attendance review meetings

    Managing absence – best practice, legal obligations

    Managing conduct and discipline

    Why is it important to address these areas?

    Grievance and discipline procedures and the law

    Defining misconduct and the manager’s role in addressing it

    Harassment and bullying – what are they? How can they be prevented? What must the manager do if they arise?

    Managing people through change

    Given that ‘change is the only constant’ (Heraclitus):

    • What are the effects of workplace change of people?
    • What can the manager do to effectively manage people through this process?

    The Kubler-Ross change curve – managing people through the stages of this

    Managing development

    Why is it important to develop people in the workplace?

    The manager’s role in developing people

    Practical techniques for developing people (include coaching, delegation, shadowing)

    Your own development – the importance of the manager providing a role model