Managing People
COURSE
Topic Area
Course Length
6 hoursCourse Level
Course Preview
Audience
New people managers
Team leaders and supervisors
HR and L&D professionals
Experienced managers refreshing skills
Defining Management
Define the role and responsibilities of the manager.
Motivation
Apply the four dimensions of motivation.
Managing Performance
Set SMART objectives and address performance gaps.
Managing Attendance
Support attendance and run return-to-work interviews.
Managing Conduct and Discipline
Address misconduct, grievance and harassment.
Managing People Through Change
Use the Kübler-Ross change curve with your team.
Managing Development
Develop people through coaching, delegation and shadowing.
Course Outline
Learning Outcomes
- Define the role of the manager
- Adopt a motivational approach to managing people
- Manage performance against SMART objectives and address performance gaps
- Support and monitor attendance and conduct return-to-work interviews
- Apply grievance and discipline procedures and address misconduct
- Recognise and respond to harassment and bullying
- Manage people through change using the Kübler-Ross change curve
- Develop people through coaching, delegation and shadowing
- Provide a strong personal role model for the team
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Trusted by organisations across the UK and Beyond
Capital Training is an LPI Gold Standard Accredited Learning Provider, recognised for delivering high-quality, impactful training. With over 30 years’ experience, we support organisations across the UK and beyond with trusted, professional development solutions.
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Enhancing Decision Making Skills in the Workplace
Make faster, clearer, better-judged calls at work. You will leave with practical frameworks to cut through bias, weigh options confidently and justify every decision you make.
Driving Successful Changes
Gain the mindset, confidence and practical tools to lead your team through change — engaging people, overcoming resistance, and embedding new ways of working that last.
Developing a Coaching Approach
Shift from directing to enabling. Learn core coaching skills and models that empower your people to take ownership, solve problems and grow in confidence.
Critical Thinking and Creative Problem Solving
Sharpen how you think — combine structured analysis with creative techniques to tackle complex problems, make confident decisions and generate practical solutions you can apply straight away.
Creative Problem Solving
Master a structured six-step approach to creative problem solving and decision making, giving you the tools and confidence to crack problems quickly and choose the best solution.
Creating Psychologically Safe Working Environments
Learn how to build trust, encourage open communication and create a team culture where people feel safe to speak up, challenge and grow.
Delegation Techniques
Gain the confidence and practical tools to delegate effectively, freeing your time, developing your people and driving stronger team performance and organisational growth.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
