Microsoft Copilot Introduction
COURSE
Topic Area
Course Length
3 hoursCourse Level
Course Preview
Audience
Administrative professionals
Project managers
Finance teams
Communications & marketing
Operations staff
Introduction to Microsoft Copilot 365
Understand what Copilot is, supported apps, and licensing requirements.
Prompting with Purpose
Learn how to ask Copilot the right questions for better, more useful results.
Copilot in Action: Core Use Cases
Apply Copilot in Word, Excel, Outlook, PowerPoint and Teams to daily tasks.
Ethical Use and Limitations
Recognise Copilot’s boundaries and apply best practices for responsible use.
Course Outline
Learning Outcomes
- Understand what Microsoft Copilot 365 is and how it integrates with core Microsoft 365 apps
- Confidently use Copilot features within Word, Excel, Outlook, PowerPoint, and Teams
- Apply Copilot to streamline document creation, email drafting, meeting preparation, and data analysis
- Use prompting techniques to get accurate, relevant, and helpful AI responses
- Recognise Copilot’s limitations and apply best practices for responsible use
- Build confidence in experimenting with AI to support real-world tasks
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Enhancing Decision Making Skills in the Workplace
Make faster, clearer, better-judged calls at work. You will leave with practical frameworks to cut through bias, weigh options confidently and justify every decision you make.
Driving Successful Changes
Gain the mindset, confidence and practical tools to lead your team through change — engaging people, overcoming resistance, and embedding new ways of working that last.
Developing a Coaching Approach
Shift from directing to enabling. Learn core coaching skills and models that empower your people to take ownership, solve problems and grow in confidence.
Critical Thinking and Creative Problem Solving
Sharpen how you think — combine structured analysis with creative techniques to tackle complex problems, make confident decisions and generate practical solutions you can apply straight away.
Creative Problem Solving
Master a structured six-step approach to creative problem solving and decision making, giving you the tools and confidence to crack problems quickly and choose the best solution.
Creating Psychologically Safe Working Environments
Learn how to build trust, encourage open communication and create a team culture where people feel safe to speak up, challenge and grow.
Delegation Techniques
Gain the confidence and practical tools to delegate effectively, freeing your time, developing your people and driving stronger team performance and organisational growth.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
