Microsoft Copilot 365 Full-Day Masterclass
COURSE
Topic Area
Course Length
6 hoursCourse Level
Course Preview
Audience
New Copilot users
Experienced power users
Administrative & operational roles
Project & comms teams
Data, reports & presentations teams
Welcome and Orientation
Get an overview of Copilot 365 and licensing, with expectations for the day.
Foundations of Copilot Use
Understand how Copilot works across Microsoft 365 and the role of prompts.
Prompting Techniques for Everyday Tasks
Craft clear, purposeful prompts and avoid common pitfalls.
Copilot in Word and PowerPoint
Draft, rewrite, summarise and build presentations with AI assistance.
Copilot in Excel and OneNote
Analyse data, generate formulas, organise notes and plan projects.
Copilot in Outlook and Teams
Manage email, meetings, agendas and chats more efficiently with AI.
Advanced Features and Practical Integration
Automate tasks, build multi-step workflows and refine prompts across apps.
Course Outline
Learning Outcomes
- Understand how Copilot integrates with Microsoft 365 tools and what it can do
- Apply prompting techniques to generate accurate, relevant, and helpful AI responses
- Use Copilot confidently across Word, Excel, Outlook, Teams, PowerPoint, and OneNote
- Draft, summarise, and refine content using AI support
- Analyse data and automate routine tasks with Copilot in Excel
- Manage meetings, communications, and collaboration more efficiently using Copilot in Teams and Outlook
- Recognise Copilot’s limitations and apply best practices for responsible use
- Build confidence in experimenting with AI to support real-world tasks
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Enhancing Decision Making Skills in the Workplace
Make faster, clearer, better-judged calls at work. You will leave with practical frameworks to cut through bias, weigh options confidently and justify every decision you make.
Driving Successful Changes
Gain the mindset, confidence and practical tools to lead your team through change — engaging people, overcoming resistance, and embedding new ways of working that last.
Developing a Coaching Approach
Shift from directing to enabling. Learn core coaching skills and models that empower your people to take ownership, solve problems and grow in confidence.
Critical Thinking and Creative Problem Solving
Sharpen how you think — combine structured analysis with creative techniques to tackle complex problems, make confident decisions and generate practical solutions you can apply straight away.
Creative Problem Solving
Master a structured six-step approach to creative problem solving and decision making, giving you the tools and confidence to crack problems quickly and choose the best solution.
Creating Psychologically Safe Working Environments
Learn how to build trust, encourage open communication and create a team culture where people feel safe to speak up, challenge and grow.
Delegation Techniques
Gain the confidence and practical tools to delegate effectively, freeing your time, developing your people and driving stronger team performance and organisational growth.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
