Microsoft Copilot - End User Introduction
COURSE
Topic Area
Course Length
6 hoursCourse Level
Course Preview
Audience
Office and admin staff
Managers and team leads
Anyone using Microsoft 365
AI-curious learners
AI Overview
What AI is, the types and common misconceptions.
Introduction to Copilot 365
Role, access, impact and navigating the interface.
Basic Features
Setup, chat, simple and crafted prompts and Edge.
Copilot in the Apps
Teams, Outlook, Word, Excel, PowerPoint and OneNote.
Advanced Features
Deep dive, complex tasks and limitations.
Troubleshooting and Support
Issues, where to get help and Q&A.
Course Outline
Learning Outcomes
- Understand what AI is, the types of AI and common misconceptions
- Describe the role of AI in Copilot 365
- Understand what information Copilot can and cannot access
- Navigate the Copilot 365 interface with confidence
- Set up Copilot 365 and use the chat interface for simple tasks
- Use Copilot in Microsoft Edge for browsing and research
- Write effective simple and crafted prompts
- Use Copilot across Teams, Outlook, Word, Excel, PowerPoint and OneNote
- Apply Copilot to more complex tasks and understand its limitations
- Troubleshoot common issues and know where to find help and support
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Enhancing Decision Making Skills in the Workplace
Make faster, clearer, better-judged calls at work. You will leave with practical frameworks to cut through bias, weigh options confidently and justify every decision you make.
Driving Successful Changes
Gain the mindset, confidence and practical tools to lead your team through change — engaging people, overcoming resistance, and embedding new ways of working that last.
Developing a Coaching Approach
Shift from directing to enabling. Learn core coaching skills and models that empower your people to take ownership, solve problems and grow in confidence.
Critical Thinking and Creative Problem Solving
Sharpen how you think — combine structured analysis with creative techniques to tackle complex problems, make confident decisions and generate practical solutions you can apply straight away.
Creative Problem Solving
Master a structured six-step approach to creative problem solving and decision making, giving you the tools and confidence to crack problems quickly and choose the best solution.
Creating Psychologically Safe Working Environments
Learn how to build trust, encourage open communication and create a team culture where people feel safe to speak up, challenge and grow.
Delegation Techniques
Gain the confidence and practical tools to delegate effectively, freeing your time, developing your people and driving stronger team performance and organisational growth.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
