Outlook Introduction
Learn the basics of Microsoft Outlook in our 3-hour introductory course. Ideal for beginners, you'll master email management, calendar scheduling, and contact organization. Navigate Outlook's interface, compose emails, schedule appointments, and optimize your inbox efficiently.
Audience
This course is designed for individuals who are new to using Microsoft Outlook and want to grasp the foundational skills required for effective email management and scheduling.
Pe-requisites
Attendees should have a basic understanding of using computers, navigating software interfaces, and handling emails.
Duration
3 hoursDelivery Method
Face to face or VirtualCourse Objectives
Participants will acquire fundamental skills in Microsoft Outlook, enabling them to effectively manage emails, contacts, calendars, and basic tasks while navigating the primary
features of the application.Course Outline
- Introduction to Outlook Interface
- Overview of Outlook interface, including layout and navigation.
- Understanding the mailbox structure and folder organization.
- Email Basics
- Composing, sending, and replying to emails.
- Managing emails with folders and categories.
- Contacts and Address Book
- Creating and managing contacts within Outlook.
- Utilizing the address book for efficient communication.
- Calendar Basics
- Scheduling appointments and meetings in the calendar.
- Understanding basic calendar views and options.
- Introduction to Tasks and Notes
- Creating and managing tasks for personal organization.
- Utilizing notes for quick reminders and information.
- Email Organization Techniques
- Using flags, categories, and rules for email organization.
- Managing junk email and other basic settings.
- Introduction to Outlook Interface
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
Becoming an Effective Manager
Develop the skills, confidence and strategies needed to lead people, manage performance, and build a high-performing team in your organisation.
Finance for Non-Financial Managers
Gain the financial confidence to interpret accounts, manage budgets, and make informed decisions that drive profitability and organisational success.
Strategy for Advanced Senior Leaders
Strengthen strategic thinking and decision making using practical frameworks to evaluate options and drive organisational performance.
Influencing Tactics
Build practical influencing skills to gain buy in, strengthen relationships and shape thinking without relying on authority.
Introduction to Interview Skills (For Interviewers)
Build confidence and structure in interviewing through practical techniques for fair, consistent and effective candidate assessment.
Advanced Interview Skills
Develop fair, structured and inclusive interviewing skills to improve candidate experience and selection decisions.
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Turn menopause policies into practical, consistent workplace support through confident conversations and effective implementation.
