Presenting with Confidence
COURSE
Topic Area
Course Length
12 hours (over 2 days)Course Level
Course Preview
Audience
Managers and team leads
Subject-matter experts
Sales and account teams
Anyone presenting to clients
Non-Verbal Communication
Posture, eye contact and facial expression.
Effective Verbal Communication
Volume, tone and pitch — vocal variety.
First Impressions
Open strongly and set the tone.
Preparing Yourself
Purpose, rehearsal and mind-set.
Preparing Your Content
Key points, stories and a persuasive line of argument.
Building Rapport — RESPONSE Approach
Techniques for rapid rapport with any audience.
Dealing with Questions
A five-step strategy for handling questions.
Handling Challenging Situations
Hostile questions, undermining comments, negative signals.
Practice Presentations and Feedback
Live practice with constructive feedback.
Action Planning
Apply the learning in the workplace.
Course Outline
Learning Outcomes
- Make a positive first impression on your audience by quickly engaging with them and building rapport
- Prepare yourself and your content effectively before presenting
- Present yourself assertively, and respond effectively to aggressive, passive and passive-aggressive behaviours
- Respond effectively to questions from your audience
- Demonstrate the ability to present with confidence in a range of situations
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Capital Training is an LPI Gold Standard Accredited Learning Provider, recognised for delivering high-quality, impactful training. With over 30 years’ experience, we support organisations across the UK and beyond with trusted, professional development solutions.
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Creative Problem Solving
Master a structured six-step approach to creative problem solving and decision making, giving you the tools and confidence to crack problems quickly and choose the best solution.
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Delegation Techniques
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Stakeholder Management: Influence, Engagement and Control
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Stakeholder Management Essentials
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