Professional Communication
Strengthen your verbal communication skills in this practical half-day workshop. Designed for professionals across sectors, this course focuses on vocal presence, clarity, and confident question handling. Explore structured response techniques, peer feedback, and real-play scenarios to enhance spoke
Audience
It is suitable for professionals across sectors who wish to improve verbal communication skills, particularly in live or virtual settings where clarity, confidence, and responsiveness are essential.
Pe-requisites
No formal pre-requisites are required. Participants should have experience speaking in meetings, presentations, or professional discussions.
Duration
3 hoursDelivery Method
Face to face or VirtualCourse Objectives:
By the end of this half day course, participants will enhance their verbal communication capability, gaining practical techniques to deliver messages clearly, respond to questions confidently, and engage audiences effectively in professional settings.
Course Outline:
Welcome and Warm-Up
Establishing session aims and personal communication goals.
Exploring characteristics of engaging and effective speakers.
Core Skills: Verbal Delivery
Applying techniques to improve tone, pace, clarity, and emphasis.
Strengthening vocal presence and body language while avoiding common pitfalls.
Handling Questions with Confidence
Using active listening and paraphrasing techniques.
Structuring responses with simple frameworks such as PREP and STAR.
Wrap-Up and Feedback
Reflecting on key learning points and personal development areas.
Applying peer feedback to strengthen future delivery.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
Becoming an Effective Manager
Develop the skills, confidence and strategies needed to lead people, manage performance, and build a high-performing team in your organisation.
Finance for Non-Financial Managers
Gain the financial confidence to interpret accounts, manage budgets, and make informed decisions that drive profitability and organisational success.
Strategy for Advanced Senior Leaders
Strengthen strategic thinking and decision making using practical frameworks to evaluate options and drive organisational performance.
Influencing Tactics
Build practical influencing skills to gain buy in, strengthen relationships and shape thinking without relying on authority.
Introduction to Interview Skills (For Interviewers)
Build confidence and structure in interviewing through practical techniques for fair, consistent and effective candidate assessment.
Advanced Interview Skills
Develop fair, structured and inclusive interviewing skills to improve candidate experience and selection decisions.
From Policy to Practice: Implementing Menopause Support at Work
Turn menopause policies into practical, consistent workplace support through confident conversations and effective implementation.
