Resolving Problems
COURSE
Topic Area
Course Length
6 hoursCourse Level
Course Preview
Audience
Managers and team leads
Project and ops leads
Business analysts
Service and support teams
The Modern Context for Problem Solving
Why innovation and creative thinking matter.
The Six-Step Problem-Solving Process
A structured model balancing logic and creativity.
Defining the Problem and Root Causes
5 Whys and cause-and-effect analysis.
Generating Creative Solutions
Divergent thinking, brainstorming and lateral tools.
Analysing and Selecting the Best Solution
Decision-making, risk, feasibility and buy-in.
Implementing Solutions Effectively
Planning, stakeholders and communication.
Control, Evaluation and Improvement
Measures, learning and a culture of innovation.
Practical Application and Practice
Real workplace problems and personal action.
Course Outline
Learning Outcomes
- Implement a six-step problem-solving process
- Define problems clearly and identify their root causes
- Distinguish symptoms from causes using tools like the 5 Whys
- Develop a range of potential solutions
- Use divergent thinking, brainstorming and lateral thinking
- Analyse and compare alternative solutions
- Select the most appropriate solution and gain buy-in
- Implement chosen solutions and plan stakeholder communication
- Establish control and evaluation systems to ensure success
- Embed a culture of innovation, reflection and continuous improvement
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Trusted by organisations across the UK and Beyond
Capital Training is an LPI Gold Standard Accredited Learning Provider, recognised for delivering high-quality, impactful training. With over 30 years’ experience, we support organisations across the UK and beyond with trusted, professional development solutions.
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Enhancing Decision Making Skills in the Workplace
Make faster, clearer, better-judged calls at work. You will leave with practical frameworks to cut through bias, weigh options confidently and justify every decision you make.
Driving Successful Changes
Gain the mindset, confidence and practical tools to lead your team through change — engaging people, overcoming resistance, and embedding new ways of working that last.
Developing a Coaching Approach
Shift from directing to enabling. Learn core coaching skills and models that empower your people to take ownership, solve problems and grow in confidence.
Critical Thinking and Creative Problem Solving
Sharpen how you think — combine structured analysis with creative techniques to tackle complex problems, make confident decisions and generate practical solutions you can apply straight away.
Creative Problem Solving
Master a structured six-step approach to creative problem solving and decision making, giving you the tools and confidence to crack problems quickly and choose the best solution.
Creating Psychologically Safe Working Environments
Learn how to build trust, encourage open communication and create a team culture where people feel safe to speak up, challenge and grow.
Delegation Techniques
Gain the confidence and practical tools to delegate effectively, freeing your time, developing your people and driving stronger team performance and organisational growth.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
