Resolving Problems
Strengthen your problem-solving capability in this practical six-hour workshop. Designed for professionals facing complex workplace challenges, the course develops structured thinking, root-cause analysis, creative solution generation, and confident decision making.
Audience
Professionals at all levels who need to solve problems quickly, think creatively, and generate innovative solutions in fast moving organisational environments. Ideal for individuals who want to move beyond habitual approaches and apply structured, practical problem solving techniques.
Pe-requisites
No pre-requisites required
Duration
6 hoursDelivery Method
Face to face or VirtualCourse Objectives:
By the end of the course, delegates will be able to:
- Implement a six step problem solving process.
- Define problems clearly and identify their root causes.
- Develop a range of potential solutions.
- Analyse and compare alternative solutions.
- Select the most appropriate solution.
- Implement chosen solutions effectively.
- Establish control and evaluation systems to ensure success.
Course Outline:
Session 1 – The Modern Context for Problem Solving
- Why innovation and creative thinking are essential in today’s organisations
- The limitations of relying on “tried and tested” methods
- Characteristics of effective problem solvers
- Mindset shifts that support creativity and innovation
Session 2 - The Six Step Problem Solving Process
- Overview of the structured model
- When and how to apply each step
- Balancing analytical and creative thinking
- Using the process to avoid rushed or incomplete solutions
Session 3 - Defining the Problem and Identifying Root Causes
- Techniques for clarifying the real problem
- Distinguishing symptoms from causes
- Tools such as the 5 Whys and cause‑and‑effect analysis
- Avoiding assumptions and premature conclusions
Session 4 – Generating Creative and Practical Solutions
- Divergent thinking techniques to expand possibilities
- Brainstorming, mind‑mapping, and lateral thinking tools
- Encouraging innovation and challenging existing norms
- Turning creative ideas into workable options
Session 5 – Analysing and Selecting the Best Solution
- Criteria for evaluating alternatives
- Decision‑making tools and models
- Balancing risk, feasibility, and impact
- Reaching consensus and gaining buy‑in
Session 6 – Implementing Solutions Effectively
- Planning and sequencing actions
- Identifying stakeholders and resources
- Anticipating obstacles and resistance
- Communicating the solution clearly
Session 7 – Control, Evaluation, and Continuous Improvement
- Setting success measures and checkpoints
- Monitoring progress and adjusting as needed
- Learning from outcomes to improve future problem solving
- Embedding a culture of innovation and reflection
Session 8 – Practical Application and Skills Practice
- Applying the six‑step model to real workplace challenges
- Group exercises to practise creative thinking techniques
- Peer feedback to refine approaches
- Personal action planning for ongoing development
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