Written Communication

Enhance your written communication skills in this 6-hour workshop, delivered face-to-face or virtually. Learn to produce effective reports, letters, and emails using the POWER model, applying Plain English principles, and mastering email and letter writing etiquette.

  • Audience

    This course is aimed at people who wish to develop their ability to produce well written and business-focused reports, letters and emails. It will enable delegates to improve their confidence and abilities by following a structured approach to business writing.


    Delegates will be asked to bring a piece of written work with them when they attend the course. This may be: • A document they are about to start writing, and need to plan and organise • A recently completed document, which they can review when attending the course • Work in progress, which they can develop while attending the course


    6 hours

    Delivery Method

    Face to face or Virtual
  • Course Objectives

    By the end of this workshop the delegate will have learned the following:

    • Apply the POWER model of business writing to help produce better reports, letters, and emails
    • Produce reports, emails, and letters with a clearly defined purpose
    • Select and organise content so that documents achieve the required purpose
    • Apply the principles of Plain English when writing documents
    • Apply appropriate email and letter writing etiquette
    • Apply at least two different techniques for structuring reports, including constructing a persuasive line of argument
    • Write an effective executive summary
    • Produce reports, emails, and letters which have the desired effect on the reader

    Course Content

    • Overview of the stages of the POWER model – Planning, Organising, Writing, Editing, and Reviewing
    • Planning – clarifying the purpose of your document; considering your readers; identifying the desired effect of your document and how to achieve it.
    • Organising – three categories of content (musts, shoulds, and coulds); structures for organising your content; constructing a persuasive line of argument.
    • Writing – the principles of Plain English; writing in the active voice; practical exercise to measure the clarity of your writing and how to improve it.
    • Editing – good practice guidance on editing your work.
    • Reviewing – the two stages of reviewing; practical activity to review example emails and how to improve them
    • Practical activities including business letter writing and writing an executive summary
    • Action planning – how can I apply my learning in the workplace?