Written Communication
COURSE
Topic Area
Course Length
6 hoursCourse Level
Course Preview
Audience
Managers and analysts
Marketing and comms teams
Operations and policy teams
Anyone writing reports
Overview of the POWER Model
Planning, Organising, Writing, Editing, Reviewing.
Planning
Clarify purpose, readers and desired effect.
Organising
Musts, shoulds and coulds — and persuasive structures.
Writing
Plain English and the active voice.
Editing
Tighten and refine your writing.
Reviewing
The two stages of effective review.
Practical Activities
Business letter writing and executive summary.
Action Planning
Apply the learning to your real documents.
Course Outline
Learning Outcomes
- Apply the POWER model of business writing to help you produce better reports, letters and emails
- Produce reports, emails and letters with a clearly defined purpose
- Select and organise content so that your documents achieve the required purpose
- Apply the principles of Plain English when writing documents
- Apply appropriate email and letter writing etiquette
- Apply at least two different techniques for structuring reports, including constructing a persuasive line of argument
- Write an effective executive summary
- Produce reports, emails and letters which have the desired effect on the reader
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Enhancing Decision Making Skills in the Workplace
Make faster, clearer, better-judged calls at work. You will leave with practical frameworks to cut through bias, weigh options confidently and justify every decision you make.
Driving Successful Changes
Gain the mindset, confidence and practical tools to lead your team through change — engaging people, overcoming resistance, and embedding new ways of working that last.
Developing a Coaching Approach
Shift from directing to enabling. Learn core coaching skills and models that empower your people to take ownership, solve problems and grow in confidence.
Critical Thinking and Creative Problem Solving
Sharpen how you think — combine structured analysis with creative techniques to tackle complex problems, make confident decisions and generate practical solutions you can apply straight away.
Creative Problem Solving
Master a structured six-step approach to creative problem solving and decision making, giving you the tools and confidence to crack problems quickly and choose the best solution.
Creating Psychologically Safe Working Environments
Learn how to build trust, encourage open communication and create a team culture where people feel safe to speak up, challenge and grow.
Delegation Techniques
Gain the confidence and practical tools to delegate effectively, freeing your time, developing your people and driving stronger team performance and organisational growth.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
