Presenting with Confidence

By the end of this workshop, the delegate will have learned the following:

• Make a positive first impression on your audience by quickly engaging with them and building rapport
• Prepare yourself and your content effectively before presenting
• Present yourself assertively and respond effectively to aggressive, passive, and passive-aggressive behaviours
• Respond effectively to questions from your audience
• Demonstrate the ability to present with confidence in a range of situations

• Non-verbal communication – the impact of your posture, eye contact, and facial expression
• The three elements of effective verbal communication – volume, tone, and pitch
• First impressions – making a positive impact through your appearance, facial expression, and by engaging with your audience
• Preparation – the importance of knowing your purpose, preparing your content, rehearsing your presentation, getting in the right mindset
• Preparing your content – defining the purpose of your presentation, knowing your key points and 'must-have' content, using stories, examples, and anecdotes, constructing a persuasive line of argument
• Building rapport – the RESPONSE approach and other techniques for quickly establishing rapport
• Dealing with questions – a five-step strategy
• Dealing with challenging situations when presenting – e.g., hostile questions, undermining comments, negative signals from your audience
• Practice presentations and feedback
• Action planning – how can I apply my learning in the workplace?