Empathetic Assertiveness Skills
Build the assertiveness, language and boundary-setting skills to communicate clearly, say no without guilt and handle difficult conversations confidently.
Audience
This one-day assertiveness course is designed for professionals at all levels who want to communicate with confidence and clarity, including:
Pe-requisites
No pre-requisites required
Duration
6 hoursDelivery Method
Face to face or VirtualUnderstanding Assertiveness
Recognise the difference between passive, aggressive and assertive behaviour.Behavioural Styles and How to Respond
Identify patterns, triggers and adapt your approach to different people.Transactional Analysis for Everyday Communication
Use the Parent–Adult–Child model to de-escalate and respond as the Adult.Assertive Language and Communication Techniques
Apply 'I' statements, clear messages and supportive non-verbal cues.Saying No Without Guilt
Decline requests professionally and set healthy, respectful boundaries.Handling Conflict and Difficult Conversations
Prepare for confrontation and manage put-downs and interruptions.Building Confidence and Personal Presence
Reframe barriers and develop a confident communication mindset.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
Becoming an Effective Manager
Develop the skills, confidence and strategies needed to lead people, manage performance, and build a high-performing team in your organisation.
Finance for Non-Financial Managers
Gain the financial confidence to interpret accounts, manage budgets, and make informed decisions that drive profitability and organisational success.
Strategy for Advanced Senior Leaders
Strengthen strategic thinking and decision making using practical frameworks to evaluate options and drive organisational performance.
Influencing Tactics
Build practical influencing skills to gain buy in, strengthen relationships and shape thinking without relying on authority.
Introduction to Interview Skills (For Interviewers)
Build confidence and structure in interviewing through practical techniques for fair, consistent and effective candidate assessment.
Advanced Interview Skills
Develop fair, structured and inclusive interviewing skills to improve candidate experience and selection decisions.
From Policy to Practice: Implementing Menopause Support at Work
Turn menopause policies into practical, consistent workplace support through confident conversations and effective implementation.
