Defusing Hostility and Handling Conflict
Build a practical toolkit to defuse hostility, manage your own conflict style and resolve workplace disputes constructively.
Audience
This six-hour workshop is designed for anyone who needs to manage workplace conflict and hostility, including:
Pe-requisites
Pre-course questionnaire to be completed.
Duration
6 hoursDelivery Method
Face to face or VirtualDefusing Hostility Questionnaire
Self-assess your conflict tendencies and triggers before the workshop.The Stages of Conflict
Understand how conflict moves from latent tension through to resolution.Latent Conflict
Recognise underlying tensions before they surface as overt disagreement.Conflict Emergence
Spot early signs of conflict emerging and how to address them quickly.Conflict Escalation
Understand how disputes escalate and recognise 'Red Rag phrases' and body language.Hurting (Stalemate)
Recognise when conflict is stuck in a hurting stalemate that benefits no one.De-escalation / Negotiation
Apply verbal and non-verbal techniques to defuse hostility constructively.Dispute Settlement
Reach durable resolution and create an action plan to apply your learning.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
Becoming an Effective Manager
Develop the skills, confidence and strategies needed to lead people, manage performance, and build a high-performing team in your organisation.
Finance for Non-Financial Managers
Gain the financial confidence to interpret accounts, manage budgets, and make informed decisions that drive profitability and organisational success.
Strategy for Advanced Senior Leaders
Strengthen strategic thinking and decision making using practical frameworks to evaluate options and drive organisational performance.
Influencing Tactics
Build practical influencing skills to gain buy in, strengthen relationships and shape thinking without relying on authority.
Introduction to Interview Skills (For Interviewers)
Build confidence and structure in interviewing through practical techniques for fair, consistent and effective candidate assessment.
Advanced Interview Skills
Develop fair, structured and inclusive interviewing skills to improve candidate experience and selection decisions.
From Policy to Practice: Implementing Menopause Support at Work
Turn menopause policies into practical, consistent workplace support through confident conversations and effective implementation.
