Microsoft Word Introduction
COURSE
Topic Area
Course Length
6 hoursCourse Level
Course Preview
Audience
New office workers
Administrative professionals
Anyone new to Microsoft Word
Students and new starters
What's New in Word
Latest Word features at a glance.
Getting Started
Explore the Word window and create documents.
Editing Documents
Open, navigate, edit text and use undo/redo.
Controlling Page Layout
Headers, footers, margins and page breaks.
Web Features
Save as web pages, hyperlinks and email.
Formatting Characters and Paragraphs
Character, tab and paragraph formatting.
Moving and Copying Text
Select, cut, copy, paste and find/replace.
Creating and Managing Tables
Create, modify and work with tables.
Proofing and Printing Documents
Spelling, grammar and printing.
Course Outline
Learning Outcomes
- Navigate the Word window confidently and create and save documents
- Edit text, use undo and redo, and apply automated tasks
- Control page layout with headers, footers, margins and page breaks
- Use web features including hyperlinks and emailing documents
- Format characters and paragraphs, including tabs and advanced paragraph formatting
- Move and copy text using cut, copy, paste, find and replace
- Create and modify tables in Word
- Check spelling and grammar and prepare documents for printing
- Print documents using preview and print settings
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Enhancing Decision Making Skills in the Workplace
Make faster, clearer, better-judged calls at work. You will leave with practical frameworks to cut through bias, weigh options confidently and justify every decision you make.
Driving Successful Changes
Gain the mindset, confidence and practical tools to lead your team through change — engaging people, overcoming resistance, and embedding new ways of working that last.
Developing a Coaching Approach
Shift from directing to enabling. Learn core coaching skills and models that empower your people to take ownership, solve problems and grow in confidence.
Critical Thinking and Creative Problem Solving
Sharpen how you think — combine structured analysis with creative techniques to tackle complex problems, make confident decisions and generate practical solutions you can apply straight away.
Creative Problem Solving
Master a structured six-step approach to creative problem solving and decision making, giving you the tools and confidence to crack problems quickly and choose the best solution.
Creating Psychologically Safe Working Environments
Learn how to build trust, encourage open communication and create a team culture where people feel safe to speak up, challenge and grow.
Delegation Techniques
Gain the confidence and practical tools to delegate effectively, freeing your time, developing your people and driving stronger team performance and organisational growth.
Stakeholder Management: Influence, Engagement and Control
Develop advanced stakeholder management skills to navigate complex environments, influence without authority, and sustain effective engagement across the full project or change lifecycle.
Stakeholder Management Essentials
Build the skills to identify, analyse, and engage stakeholders effectively, driving better outcomes across projects, change initiatives, and operational delivery.
How to be Assertive
Develop the confidence to communicate clearly, set boundaries, and handle challenging interactions professionally while maintaining empathy and positive relationships.
